7-Day Refund Policy

At CoolOffice, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Our 7-day refund policy allows you to return unopened items in resalable condition within 7 days of the purchase date for a full refund.

Policy Guidelines:

1. Eligibility: Only unopened items in resalable condition are eligible for a refund. Items must be unused and in their original packaging.

2. Time Frame: The refund request must be initiated within 7 days from the date of purchase. After this period, we reserve the right to refuse the refund.

3. Proof of Purchase: To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation email.

4. Refund Method: Refunds will be issued using the same method of payment used for the original purchase. Please allow up to [number] business days for the refund to reflect in your account.

5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

6. Restocking Fee: A restocking fee may apply for certain items. This fee will be deducted from the refund amount and will be communicated to you at the time of the return request.

7. Exclusions: Certain items may not be eligible for return or refund due to hygiene reasons or other restrictions. These exclusions will be clearly stated at the time of purchase.

How to Initiate a Refund:

To initiate a refund, please follow these steps:

1. Contact our customer service team at sales@cooloffice.co.za to inform us of your intention to return the item.

2. Provide proof of purchase and details about the item you wish to return.

3. Once your return request is approved, we will provide you with instructions on how to return the item.

4. Upon receiving the returned item and verifying its condition, we will process your refund accordingly.

Contact Us:

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [contact information]. Our customer service team is here to assist you.

By shopping with CoolOffice, you can shop with confidence knowing that your satisfaction is our top priority. Thank you for choosing us for your needs!